You can return any unworn merchandise purchased directly from Zamberlan USA within 30 days of the order shipping date. After 30 days, a Merchandise Credit will be issued. Sorry, we are unable to accept COD returns. All other merchandise returns must follow the guidelines as presented below.
To protect itself and its customers, Zamberlan USA requires the following conditions be met to execute a return or exchange:
- Product is clean and unused - no exceptions
- Product hang tags are connected to the shoes and original packaging is undamaged
- Product is purchased within the last 30 days
To initiate a return, please follow these simple steps:
- Complete the return form in the pdf document below as accurately as possible. Inaccurate information will result in processing delays
- Place (1) the unused, boxed footwear, (2) this form and (3) a copy of the original order/receipt/confirmation in an appropriate shipping box - please do NOT ship returned merchandise in the Zamberlan-branded shoe box!
- Write the "Customer Order#" on the outside of the box in large, bold font (found on original packing slip)
- Ship the box to the "Return Shipping Address" noted on the form
- Customer is responsible for Return Shipping
Once the return is received, Zamberlan USA's returns department will process your refund as soon as possible. Please note that shipping costs are not included. Thank you!
If you would like to exchange your purchase for another item, simply (1) follow the return instructions above and (2) reorder a new item at ZamberlanUSA.com at your convenience. Please note, this is the only method for exchanging merchandise with Zamberlan USA.
For assistance, please call our customer service department at 888-745-4774, or email us online at email@example.com.