ExpertVoice (formerly Experticity) Process for Exchanges and Returns

As part of the established parameters between Zamberlan USA and ExpertVoice and due to the nature of the transactions, customers purchasing on the ExpertVoice platform are only entitled to size exchanges and are not entitled to outright product returns.

Customers buying on ExpertVoice have 60 days from the original ship date to exchange their product for a different size. Product must be absolutely unused and have all hang tags attached and packaging intact. Please read our return policy for more information.

To execute a size exchange on an ExpertVoice order, please email [e-mail] with the following information:

Order number
Original boot size
Requested boot size

Once received, Zamberlan USA will email exchange instructions back to you within 1 to 2 business days.